Summary:

We are seeking a motivated engineering graduate with solid analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Responsibilities:
Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink).
Troubleshoot technical issues and provide timely resolutions to dealers and customers.
Analyze and interpret data, preparing customer-facing reports and insights.
Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements.
Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference.
Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications.
Establish and maintain solid relationships with dealers, suppliers, and Company departments.




Ensure effective communication between Company and dealers, addressing technical product concerns and escalating issues when necessary.

Requirements:
Bachelor’s degree in engineering (any discipline).
Solid analytical and data interpretation skills.
Proficiency in Microsoft Office applications, with advanced Excel skills.
Basic working knowledge of Power BI for reporting and visualization.
Familiarity with SQL for data querying and handling large datasets (preferred).

Required Skills:
Product Support & Technical Troubleshooting
Effective Communication & Stakeholder Management
Microsoft Office (mandatory), Power BI (basic), SQL (basic)
Strong attention to detail, curiosity, and ability to prioritize effectively

Preferred Skills:
Customer-facing product support in critical sectors (healthcare, transportation, energy, utilities, etc.).
Direct interactions with international customers outside India.
Experience in technical troubleshooting and product support documentation.
AditiConsulting
26-03913

📌 Product Support Engineer Chennai
🏢 Aditi Consulting
📍 Chennai