About F6S F6S drives growth for 6.5 million founders, startups and companies of all sizes. F6S is an AI-first platform that helps our members grow with funding, grants, growth programs, software discounts and more. F6S delivers billions of dollars in growth fuel per year to our global member network.

We are a fast-growing and stable company with millions of members that rate us highly. We've consistently grown to deliver opportunities to both network and team members. This is a remote role that you can do from anywhere in India.

We are seeking a Product Support Representative to help us handle tickets via Freshdesk and email. You will have multiple scenarios and test cases to solve which will keep you engaged and challenged.

On a typical day as a Product Support Representative, you will:
Resolve tickets from end-users
Decide responses to user issues based on specifications and templates
Maximize the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes
Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience




Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
Work schedule 9.30 AM - 6.30 PM or 2.30 PM - 10.30 PM IST (with 1 hour break).

Desired profile
At least 3 years of experience in Product/Customer Support in a product-based company
Experience working with Freshdesk/Zendesk, or other ticketing systems
Recent experience in a high-volume, low-value user interaction workplace
Experience in website troubleshooting/resolving issues
Basic understanding of web applications
The ability to handle a large volume of tickets daily
Excellent verbal and written English
Team-player

Perks
Versatile working hours
Fun and rewarding setting with skill and career progression
Birthday gifts :)

Growing at F6S F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.

📌 Product Support Representative Remote Bengaluru (India)
🏢 F6S
📍 India