Summary

Position Summary

Deloitte is seeking a Senior Product Specialist – ServiceNow BA to support end-to-end delivery of ServiceNow implementation projects within Deloitte Support Services India Private Limited. This role will work closely with stakeholders, clients, and delivery teams to translate business needs into functional solutions across ServiceNow platforms. The ideal candidate will bring strong business analysis experience, enterprise delivery discipline, and the ability to support scalable, high-quality outcomes across global engagements.

Work you'll do

As a Senior Product Specialist – ServiceNow BA on the ServiceNow CoE team, you will be responsible for end-to-end delivery of Deloitte ServiceNow implementation projects. This role requires translating business requirements into functional specifications, supporting solution planning, and serving as a liaison between stakeholders and implementation teams.

Strategic

Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.




Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.
Lead the Business Analyst team within the ServiceNow CoE.

Operational

Demonstrates the ability to understand complex business and functional requirements.
Should have positive hands-on experience in Requirement Elicitation Techniques, UML and documentation.
Understand the business processes in detail, applying technical knowledge to shape and plan solutions to deliver and liaise with stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.
Should have hands-on experience in sprint planning, tracking, grooming, and prioritizing backlog items.
Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Create and maintain the Business Blueprint (detailed process description and requirement

📌 Senior Product Specialist – ServiceNow CMDB (Hyderabad)
🏢 Deloitte
📍 Hyderabad