About the Opportunity
Job Type: Permanent
Application Deadline: 14 September 2026
Job Description
Title Senior Technical Analyst - Service Now
Department Enterprise Infrastructure Services
Location Gurgaon, Bangalore
Reports To Sr Mgr Service Now
Level 3
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
Service Now Platform Team is part of Enterprise Techhnology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT servies, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like HRSD, Employee Centre,



Security Operations and Vulnerabily Response Module, as well as business workflow capabilities.
About your role
As the Senior Technical Analyst - Service Now, you will work closely with the IT Service management team and have right expertise and innovatative ideas to develop and innovate our Security Operations capabilities for the future. The role involves configuration and customizations, tailoring Service now modules (Incident, Problem, Change, knowledge management and Request Management, ERM, Employee Centre) to meet business specific business needs. You will be writing and maintaining scripts in JavaScript, including business rules, and UI actions to extend functionality and automate processes.This also includes integrating Service now with other systems using integration Hub or custom API’s. Robust understanding of CMDB (Configuration management database) and its role in ITSM is required as well as an ability to design and manage

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