Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Application Log backup, Maintainence, Understanding and Analysis skills.
Load Balancer configuration and troubleshooting.( Nginx is a plus )
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Document technical knowledge in the form of notes and manuals Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
Requirements and skills:-
5-8 year of experience as Technical Support Engineer Knowledge of linux, shell scripting Working experience of MySQL, PostgrSQL, MongoDB.
Bachelor Degree in Computer Science, IT, or similar field, Master’s is a plus