Key Accountabilities

Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
Perform system administration and troubleshooting on Linux servers.
Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
Monitor application health, system performance, and service availability while proactively identifying potential risks.
Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
Support software upgrades, patch deployments,



and production releases while ensuring minimal business impact.
Maintain operational documentation, incident reports, and knowledge base articles.
Ensure adherence to ITIL processes, operational governance, and customer SLAs.
Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

Required Skills

Technical Skills

VAS Platforms: SMSC, USSD
Operating Systems: Linux
Incident Management: Incident handling, Root Cause Analysis (RCA), Production support
Scripting: Python, Bash, PowerShell (Basic to Intermediate)
Databases: MySQL, Oracle (Basic to Intermediate)
Telecom: Basic knowledge of GSM architecture and network elements
Virtualization: Basic understanding of OS virtualization technologies

📌 Technical Lead (Tauru)
🏢 Comviva
📍 Tauru