Department: Engineering

Location: Bangalore - India

Description

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Prospect:

We are looking for a hands-on DevOps Tech Lead to build and evolve the platform capabilities that enable engineering teams to deliver software quickly, reliably and securely. This role will be 70% hands-on, 30% leadership (technical direction, mentoring, stakeholder comms). Part of the on-call rotation and leads the response to major production incidents.

You will work in a fast-moving, zero-to-one environment where systems,



processes and team boundaries may still be evolving. You should be comfortable identifying problems, creating a pragmatic first version, measuring its impact and improving it iteratively.

Key Responsibilities

What will you do?

Scale, secure cloud infrastructure, plus reusable platform components, golden paths and self-service that cut teams' dependence on DevOps.
Terraform/IaC modules; containerized production on Kubernetes, Docker and Helm.
CI/CD and GitOps pipelines with safe defaults, rollback and drift detection.
Reliability of the data/messaging layer: SLOs, observability, incident response, blameless postmortems, and driving down MTTD/MTTR.
Security controls, least-privilege and secrets management; cloud-cost visibility and reduction.
Data & Messaging layer - databases, queues, search
Using AI for real engineering leverage — automation, incident investigation, testing, docs —

📌 DevOps Lead (Bengaluru)
🏢 Hiver
📍 Bengaluru