We are seeking a highly skilled ServiceNow Manager to design and implement
scalable, innovative solutions using the ServiceNow Platform. Manager will be
responsible for managing functional and process documentation. Should be able to
lead team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops.
The Candidate should be having an expertise in ServiceNow Architecture,
Development and Integration, timelines.
RESPONSIBILITIES
Role Responsibilities:
* The Service-Now Manager is responsible to manage delivery of IT Service
Management tool Implementations across multiple geographies
* Sizing up effort estimates, writing up SOW’s proposals for Service-Now
implementations.
* Provide Clear & Consistent communication on deliverables to all stakeholders.
* Responsible for assigning the right people to the right projects at the right
time within budget and timelines.
* Ensure team members have skills and tools to perform their jobs, act as point
of escalation to leadership.
* Responsible for managing budget & effort estimates on projects
* Responsible for helping drive technical outcomes and managing large team of
intermediate and junior employees that perform within set technical
guidelines and standard operating procedures.
* Support business process owners in configuring the platform
* Ability to manage practice operations and ensure practice compliance with
firm wide policies including risk management.
* Contribute to people initiatives including recruiting, retaining and training
professionals
Requirement:
* Candidate should have the ability to perform in a dynamically changing
environment
* Very robust and established track record of managing complex ITSM, Custom
modules tool deployment involving multiple stakeholders and team members
* Ability to manage delivery for people and manage their performance
effectively
* Ability to work under pressure and handle crunched timelines