MES Helpdesk – Jamnagar

Location: Jamnagar, Gujarat

Experience: 2+ Years

CTC: Up to ₹3.4 LPA

Education: B.Tech / B.Sc. Computer Science / BCA / Technical Qualification

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Working Days: 6 Days Working

Shift: Rotational Shifts – 24/6 Support

Job Summary

We are looking for an MES Helpdesk / IT Support Engineer with experience in a manufacturing or production environment. The candidate will be responsible for end-user support, desktop/laptop troubleshooting, MES application support, hardware troubleshooting and maintaining IT systems on the production floor.

Key Responsibilities

- Provide MES Helpdesk / Production Floor IT Support.
- Troubleshoot Windows 11, desktop, laptop and application-related issues.
- Handle Incident & Service Requests using ticketing tools.
- Troubleshoot printers, label printers, barcode scanners, LCD/display systems and HID/RFID devices.
- Perform basic LAN, IP configuration and network troubleshooting.
- Handle Active Directory, patching, antivirus and Microsoft Office-related issues.
- Analyse Windows Event Logs, system behaviour and Registry settings for troubleshooting.
- Perform system health checks, preventive maintenance and basic monitoring.
- Maintain IT assets, inventory and equipment records.




- Perform basic troubleshooting and provide first-level resolution.
- Prepare RCA, SOPs, troubleshooting documents and knowledge articles.
- Coordinate with Production, Maintenance, IT Infrastructure and Application teams.
- Ensure quick resolution of issues to minimize production downtime.

Mandatory Skills
- MES Helpdesk / Production Floor IT Support
- Desktop & Laptop Hardware/Software Troubleshooting
- Windows OS / Windows 11
- Ticketing Tools & ITIL/SLA knowledge
- Basic Networking – LAN, IP & Connectivity
- Printers, Barcode Scanners & RFID/HID Devices
- Active Directory, Patching & Antivirus
- Basic PLC / Industrial Automation knowledge
- IT Asset Management
- Incident Management & RCA

Candidate Profile
- 2+ years of relevant IT Support / MES Helpdesk experience.
- Manufacturing, Automotive, Pharma, FMCG, Oil & Gas, Chemical or Industrial Automation experience preferred.
- Good communication and user-handling skills.
- Proficiency in English, Hindi and local language.
- Robust troubleshooting and problem-solving skills.
- Comfortable working in rotational shifts and a 6-day work schedule.
- Immediate joiners preferred.

Interested candidates can apply with their updated CV. Pay: ₹23,000.00 - ₹27,000.00 per month

Work Location: In person

📌 MES Helpdesk (Jamnagar)
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