Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

What would you do

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.

The role may require for you to have a positive understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

What are we looking for

Quality Management- Quality Assurance (QA)
Internal Audit Quality Assurance
Numerical ability




Ability to manage multiple stakeholders
Contact Center

Quality Monitoring

Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
Typically creates recent solutions, leveraging and, where needed, adapting existing methods and procedures
The person requires understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor or team leads
Generally interacts with peers and/or management levels at a client and/or within Accenture
The person should require minimal guidance when determining methods and procedures on current assignments
Decisions often impact the team in which they reside and occasionally impact other teams
Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts"

Qualification Any Graduation

📌 Quality Assurance Associate Manager Bengaluru
🏢 Accenture
📍 Bengaluru