Position: Reservation Executive

Department: Reservations & Guest Relations

Location: Egmore, Chennai

Reporting To: Manager – Operations

Employment Type: Full time

Key Responsibilities
Enquiry & Reservation Management
Handle all incoming enquiries through telephone, WhatsApp, email, website, social media, and other channels.
Respond to enquiries promptly and professionally.
Understand guest requirements and recommend suitable properties.
Convert enquiries into confirmed bookings.
Follow up on pending enquiries and maintain a proper enquiry pipeline.
Handle booking modifications, cancellations, extensions, and special requests.
Online Travel Platforms & Channel Management
Manage bookings across various OTAs and online platforms.
Monitor availability, rates, restrictions, and inventory across all platforms.
Operate and update the company's Channel Manager accurately.
Ensure there are no double bookings or discrepancies in availability.
Keep property descriptions, photographs, pricing, and booking information updated where required.
Guest Coordination
Collect and maintain accurate guest information before arrival.
Coordinate with the Operations Manager regarding all upcoming arrivals and departures.




Ensure special guest requirements are communicated to the operations team.
Keep guests informed regarding check-in procedures, directions, timings, and relevant property information.
Check-in & Check-out Coordination
Prepare daily and weekly arrival/departure reports.
Coordinate with the Operations Manager to ensure every property is ready before guest arrival.
Ensure smooth communication between reservations and operations.
Follow up on check-out status and communicate any issues to the relevant team.
Revenue & Occupancy Support
Assist management in maximizing occupancy and revenue.
Monitor booking patterns, availability, and demand.
Support promotional offers and special packages when required.
Identify opportunities to convert enquiries into higher-value bookings.
Records & Reporting
Maintain accurate reservation records.
Prepare daily/weekly booking and enquiry reports.
Track cancellations, pending payments, and outstanding booking requirements.
Ensure all booking information is accurately recorded in the company's systems.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Reservation Executive Chennai
🏢 Stellar Talent
📍 Chennai