Job Description
1-Month Contract (Extendable)
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n Role summar
nyOwn the overall solution design and technical direction of a Microsoft Dynamics 365 Contact Center implementation. You will define the target architecture, integration approach, setting and security design, and establish the build as a reusable, scalable foundation for subsequent phases. This is a design-ownership role, not a build role — you will set the standards the delivery team works to and be accountable for the architecture holding up under scale
n.Key responsibilitie
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sDefine and own end-to-end solution architecture for Dynamics 365 Contact Center, including channel, routing, and agent-experience design
nDesign the integration architecture between D365 and surrounding enterprise systems; define API contracts and messaging patternn
sDefine workplace strategy, Dataverse security model, DLP policies, and ALM/deployment approacn
hTranslate business and functional requirements into technical design artefacts (HLD/LLD, integration specs, security modeln




)Establish architecture and development standards; review the build for adherence and best practicn
eAdvise stakeholders on platform capability, licensing implications, and scalability trade-offn
sProduce reusable design patterns and documentation to serve as the foundation for later phasen

nsMandatory skill
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sDynamics 365 Contact Center solution architecture — demonstrable design ownership on at least one implementation
nDynamics 365 Customer Service and Omnichannel — case management, queues, unified routing, work streams, SLAs, knowledge management, and channel configuration (chat, email, voicen
)Azure Communication Services (ACS) — voice channel design, telephony integration, IVn
REnterprise integration architecture and API design
nSecurity, governance, and workplace strategy — Dataverse security model, DLP, ALn
MPower Platform architecturn
eRequirements analysis and solution d

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