Company: SWT CLUB Pvt. LTD.

Industry: Travel & Tourism

Location: Noida, Uttar Pradesh

Experience: 3–5 Years

Working Days: 6 Days – Monday to Saturday

Weekly Off: Sunday

Salary: As per Market Standards

About the Role

We are looking for an experienced and responsible Manager – Post Sales (Operations) to manage the complete post-sales travel operations process and ensure smooth, timely, and high-quality execution of confirmed bookings.

The ideal candidate should have strong knowledge of Domestic and International destinations, including both Short-Haul and Long-Haul markets, excellent communication skills, strong coordination abilities, and the confidence to take independent decisions and resolve operational challenges effectively.

Key Responsibilities

- Manage end-to-end post-sales operations for confirmed Domestic and International bookings.
- Coordinate with DMCs, hotels, transport providers, airlines, guides, and other suppliers for smooth execution.
- Ensure all confirmed bookings are properly handed over from the Sales/Product team to Operations.
- Review itineraries, vouchers, confirmations, inclusions, exclusions, and other travel documents for accuracy.
- Ensure timely delivery of hotel confirmations, transfers, sightseeing, activities, visas, and other travel services.
- Coordinate with suppliers and clients before and during the trip to ensure smooth travel experiences.
- Handle amendments, cancellations, re-confirmations, special requests, and last-minute changes.
- Proactively identify potential operational issues and take appropriate corrective action.
- Take independent decisions in time-sensitive situations while keeping business interests and customer satisfaction in mind.
- Handle escalations professionally and provide quick and practical solutions.
- Maintain regular communication with clients, travel partners, and internal teams.
- Ensure all operational commitments are delivered as per agreed timelines and service standards.
- Monitor supplier performance and maintain strong working relationships with key partners.




- Coordinate with the Sales and Product teams regarding operational feasibility, costing, and service-related concerns.
- Maintain accurate operational records, MIS, booking status, and payment/confirmation trackers.
- Ensure proper documentation and closure of completed trips.
- Support the team in improving operational processes, turnaround time, and service quality.
- Lead and guide the operations team and ensure daily activities are completed efficiently.

Required Knowledge & Skills

- 3–5 years of relevant experience in Travel Operations / Post Sales Operations.
- Strong knowledge of Domestic and International destinations.
- Good understanding of Short-Haul and Long-Haul international destinations.
- Strong knowledge of hotels, transfers, sightseeing, activities, itineraries, and destination services.
- Excellent verbal and written communication skills.
- Strong coordination and client-handling skills.
- Ability to take independent decisions and handle operational challenges confidently.
- Strong problem-solving and escalation-management abilities.
- Good negotiation and supplier-management skills.
- Ability to work under pressure and manage last-minute changes and urgent requirements.
- Robust attention to detail and accuracy in booking and documentation.
- Good understanding of B2B travel operations will be an added advantage.
- Strong team-management and leadership skills.

Preferred Candidate Profile The ideal candidate should be a hands-on travel operations professional who can independently manage post-sales activities, coordinate with multiple stakeholders, and ensure seamless execution of travel arrangements. The candidate should be solution-oriented, proactive, responsible, and confident in making quick operational decisions, especially during time-sensitive or last-minute situations.

Compensation & Work Schedule

Salary: As per market standards, based on experience, skills, and industry exposure.

Working Days: Monday to Saturday

Weekly Off: Sunday

Location: Noida, Uttar Pradesh

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Manager - Post Sales (Noida)
🏢 SWT CLUB
📍 Noida