This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary • Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc. Key Responsibilities Business • To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business. • To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards. • To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. • To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.



• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. • To provide information about product features, perks and implementation to callers • To help customers with their complaints and problems • To provide back-office support to sales team • To assist RMs in completing KYC reviews of the clients • Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC • Ensure compliance with these policies and procedures on an ongoing basis. • Any suspicious transaction must immediately be reported to the supervising officer. • Ensure Control on Static Data Transactions Processes • To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. • To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC

📌 Client Coverage Manager (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai