About Ai Sensy
Ai Sensy is a Whats App-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physics Wallah, and Cosco, to grow their revenues via Whats App.
800+ Crore Whats App messages exchanged yearly between businesses and users via Ai Sensy Trusted by top brands like Delhi Transport Corporation, Vivo, Physics Wallah & more Businesses drive 25–80% of revenues using Ai Sensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity
Work with a dynamic, fast-growing team passionate about customer success Gain hands-on experience in building and optimizing support systems and processes Collaborate closely with founders and leaders, sharing insights and receiving direct feedback Be part of a mission-driven startup shaping the future of Whats App-led engagement .
Responsibilities
Customer Interactio n: Manage customer inquiries across phone, email, live chat,



and social media Product Assistance : Provide accurate product/service information, handle complaints, process orders, and manage returns Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfaction Customer Record s: Maintain detailed, accurate records of all interactions in CRM/support tools Product Knowledg e: Develop deep expertise in Ai Sensy’s platform to deliver effective solutions Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLAs Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflows Qualifications
1+ ye ars of experience in customer support or a related rol e (B2 B Saa S experience preferred) Robust communication skills with a customer-first mind set Proficiency in suppor

📌 Customer support executive (Gurugram)
🏢 AiSensy
📍 Gurugram