About the Role:
We are hiring a Customer Success Executive who will be responsible for managing end-to-end course setup and LMS operations for client accounts. This role requires hands-on work on the LMS platform, coordination with clients, configuring assessments, managing video modules, and ensuring courses are properly tested before going live.

Detailed Roles & Responsibilities:
LMS & Assessment Management
Create recent courses on the LMS as per client requirements and arrange modules in the correct sequence.
Upload videos, PDFs, presentations, and other learning materials, and add external video links properly.
Configure course access settings and learner permissions to ensure the right users have the correct access.
Create and set up assessments in the LMS, including attempt limits, passing marks, grading logic, time limits, and visibility settings.
Check question options and correct answers before making the assessment live.
Test the complete course and assessment from a learner’s point of view before activation.

Video & Content Handling




Break long training videos into smaller modules if required
Upload and organize video files properly
Manage ZIP files and bulk content uploads
Ensure external video links are working correctly
Maintain proper file naming and version control
Ensure content layout is clean and structured

Basic understanding of video trimming/splitting tools is required.

Client Communication & Account Handling
Provide explicit status updates on ongoing tasks
Coordinate with internal product or tech teams for issue resolution
Request temporary credentials when backend testing is required
Maintain proper documentation of client requests and changes
Handle multiple client accounts simultaneously

Tools & Technical Knowledge Required

LMS Platforms (any one or similar)
Moodle
edX
Or any custom LMS

Communication Tools
Gmail / Outlook
Slack / Microsoft Teams
Basic CRM tools

File & Content Management
Googl

📌 Customer Success Executive Sikandarpur
🏢 Skills Caravan
📍 Sikandarpur