10 Sep
|
SHALBY
|
Ahmedabad
Job Summary
Handle inbound and outbound patient calls, schedule appointments, resolve queries, and ensure high-quality patient service through effective communication and system updates.
Key Responsibilities
Handle patient calls related to appointments, inquiries, and follow-ups
Schedule, reschedule, and confirm OPD appointments
Provide accurate information on hospital services and doctors
Update call details and patient data in CRM/HIS system
Resolve patient queries within defined TAT and escalate when required
Maintain confidentiality and follow call center SOPs
Skills Required:
Solid communication and interpersonal skills
Patient-centric and service-oriented approach
Basic computer and CRM knowledge
Ability to work in shifts and handle call volume
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Call Centre Representative Ahmedabad
🏢 SHALBY
📍 Ahmedabad