Key Responsibilities
Outbound/Inbound Calling: Making proactive calls to prospective clients to introduce loan products and handling inbound queries.
Lead Generation & Conversion: Identifying potential borrowers and guiding them through the sales process to meet monthly targets.
Product Knowledge: Explaining loan features, interest rates, eligibility criteria, and repayment terms clearly.
Documentation & Compliance: Collecting, verifying, and uploading required KYC/loan documents.
Customer Service: Addressing queries, resolving issues, and maintaining qualified, polite communication.
Data Management: Updating CRM software with accurate records of calls, leads, and follow-ups. Indeed +5
Required Skills and Qualifications
Education:
Graduate in any discipline (or sometimes HSC/12th pass).
Communication: Solid verbal communication skills, including regional languages.
Sales Skills: Negotiation skills and ability to handle rejection.
Technical Skills: Basic computer literacy and proficiency in CRM tools.