Conduct training sessions for current hires and existing employees on travel processes, sales techniques, and customer handling
Assist in developing training modules, materials, and process documentation
Monitor trainee performance and provide regular feedback and coaching
Support quality and performance improvement initiatives in coordination with QA and operations teams
Ensure adherence to KPIs such as conversion %, AHT, FCS, and customer satisfaction
Identify skill gaps and recommend training interventions
Maintain training reports, attendance, and performance records
Collaborate with Team Leaders and Managers to align training with business goals
Ensure compliance with company policies, SOPs, and quality standards

Requirements & Key Skills




Minimum 5 years of experience as a Trainer (preferably in BPO / Travel / Sales domain)
Solid knowledge of call center KPIs (Conversion, AHT, FCS, etc.)
Excellent communication, presentation, and coaching skills
Strong analytical and problem-solving abilities
Ability to mentor, motivate, and manage trainees effectively
Robust understanding of customer service and sales processes
High level of professionalism, discipline, and accountability

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Assistant Trainer Bidhannagar
🏢 GLOBAL TRAVEL XPERTS
📍 Bidhannagar