Job Opening: Sr. Support Engineer

Location: Ahmedabad, Gujarat.

Industry:
IT Services and IT Consulting

Education: Bachelor's (preferred)

Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network

configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits

a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software

developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Equally distribute duties among team members

Requirements:




Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT

Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Positive understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹38,000.00 per month

Advantages:
Paid time off

Work Location: In person

📌 Sr Support Engineer Ahmedabad
🏢 Prodigy Placement
📍 Ahmedabad