Designation: Client Care Associate

Organization: Advanced Veterinary Care Foundation

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full-Time

Reporting to: Floor Supervisor

Job description

As a Front Desk Associate in a facility with 24*7 operations, this role will play a crucial role in

providing seamless service delivery to all customers and pets along with facilitating customer

appointments and record management. He/she will work in a rapid-paced environment, handling

customer queries, front desk administration and billing activities.
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Duties & Responsibilities
Manage the entire Customer care experience.
Greet customers with an empathetic and cordial demeanour.
Record customer and pet data efficiently, along with updating medical records.
Assist in recent Pet registration process.
Direct calls and visitors to the appropriate staffmembers within the hospital.
Schedule patient appointments accurately, ensuring proper documentation and

communication with relevant departments.




Provide all assistance required by customers with the admissions and check-out process.
Address pet concerns and complaints professionally and escalate issues to the appropriate

personnel when necessary.
Maintain a calm and empathetic attitude when dealing with difficult situations.
Efficient process adherence to billing activities
Daily collection tally and handover to finance.
To effectively utilize Hospital Information System, EPABX system and other software

provided.
Monitor the front desk area and ensure a secure and safe setting for customers, pets,

visitors, and staff.
Follow security protocols and procedures in case of emergencies.
Collaborate with other members of the veterinary team, including veterinarians, nurses and

support staff, to deliver comprehensive patient care.
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Qualifications & Skills
Minimum Qualifications:
Graduation
Experience:
Min 3 years’ experience; preferably with 1 year or more, of serv

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