Roles & Responsibilities
Provide accurate information about products and services.
Resolve customer complaints promptly and professionally.
Process orders, returns, and exchanges efficiently.
Document customer interactions and maintain records.
Collaborate with team members to ensure consistent service.
Follow up with customers to ensure issue resolution.
Identify and escalate complex issues to the appropriate team.
Provide feedback to management on recurring issues.
Stay updated on product knowledge and company policies.

Requirements & Skills
Proven 2 to 3 years of experience as a Customer Service Representative or similar role.
Excellent communication and interpersonal skills.
Robust problem-solving abilities and patience.
Proficiency in CRM software and Microsoft Office Suite (Especially Shopify Website)
Ability to multitask and manage time effectively.
High school diploma or equivalent is required.
Experience in customer support setting is a plus.
Positive attitude and a passion for helping others.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Representative Yeswanthpur (India)
🏢 Cove & Lane
📍 India