10 Sep
|
Verint Systems
|
Bengaluru
10 Sep
Verint Systems
Bengaluru
Overview of Job Function:
Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
Deliver customer base notifications, marketing information, or product information as required.
Other duties and responsibilities as assigned.
📌 Trainee Product Support Bengaluru
🏢 Verint Systems
📍 Bengaluru