Role & responsibilities

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Experirnce: 4+ Years

Location: Mahape( final round F2F)

Production Support Linux

Job Summary: We are looking for a dedicated, detail-oriented, and proactive L2 Application Support Team Member to join our IT support team. The ideal candidate will be responsible for the day-to-day support, maintenance, and enhancement of critical business applications. This role involves incident resolution, root cause analysis, user interaction, and collaboration with development and infrastructure teams. The candidate must exhibit a can-do attitude, willingness to learn and adapt, and be adaptable to step up in critical situations and deliver under pressure.

Key Responsibilities: 1. Provide L2 support for enterprise applications, ensuring prompt resolution of incidents.

- Own and close L2 tickets within defined SLAs for SDC (Same Day Closure) and NDC (Next Day Closure).
- Monitor application performance and availability using monitoring tools.
- Triage issues and collaboration with relevant teams (L3/Dev/Infrastructure) for resolution.
- Handle application deployments, configuration changes, and patch updates.
- Maintain support documentation, SOPs, and knowledge base articles.
- Participate in on-call support rotation and after-hours support when required.
- Collaborate with business users and IT stakeholders for issue analysis and resolution.
- Analyze recurring issues and contribute to continuous improvement and automation efforts.
- Perform routine application checks and proactive maintenance.

Note: The candidate should be willing to relocate based on project requirements.

Required Skills:



Job Title Assistant Manager L2 Support Grade FLII Platform Group Functions Reporting To Vivek Gaikwad Business Unit Core Information Technology Job code No Department L2 Application Support Location Mumbai – Mahape Prepared By Vivek Gaikwad Prepared on date 26-July-2026 1. Strong analytical, troubleshooting and debugging skills.

- Working knowledge of Windows and Linux/Unix environments.
- Familiarity with SQL , MongoDB, PostgreSQL and ability to run basic to intermediate queries. 4.

Experience with incident management tools (ServiceNow, JIRA, Manage engine etc.).

- Exposure to scripting (Shell/Python/PowerShell) is a plus.
- Basic knowledge of networking and system infrastructure.
- Demonstrates a positive, never-say-die attitude, with a willingness to learn, adapt, and take ownership of issues.
- Flexibility to work in a dynamic environment, step up when needed, and collaborate across functions.
- Having an experience/Knowledge in Flutter, JAVA Preferred Qualifications: 1.

Experience in a production support or application support role (preferably in BFSI, Retail, or Healthcare domains).

- Understanding of ITIL processes (Incident, Problem, Change Management).
- Exposure to cloud environments (GCP, AWS, Azure) is a bonus.
- Familiarity with monitoring tools (Dynatrace, AppDynamics, Splunk, etc.).
- Good to have knowledge in Salesforce. Relevant and total years of Experience • 3 - 7 Years in Support vertical (preferably in Financial Domain) Note: The candidate should be willing to work 4 days from the office.

Preferred candidate profile

📌 Application Support- Linux (Navi Mumbai)
🏢 Neosoft
📍 Navi Mumbai