Role & responsibilities
Work on R2R Reconciliation process, ensuring accurate and timely operational delivery.
Manage day-to-day client and stakeholder relationships and support service review discussions.
Ensure adherence to defined SLAs, productivity, quality, and customer service standards.
Lead and supervise the team, providing guidance, coaching, performance feedback, and support for team development.
Identify operational issues, risks, and process gaps and proactively drive timely resolution.
Drive process standardization, continuous improvement, and operational efficiency across reconciliation activities.
Work closely with internal teams, onshore stakeholders, and clients to ensure seamless service delivery.
Support transition and project setup activities, including resourcing, knowledge transfer,



and movement to BAU.
Monitor team capacity and resource utilization to ensure effective delivery as per business requirements.
Drive people-management initiatives including performance management, employee engagement, learning & development, retention, and attrition management.
Ensure compliance with applicable policies, procedures, regulatory requirements, and quality standards.
Build solid relationships with key stakeholders and contribute to operational excellence and continuous improvement.

Preferred candidate profile

CA/CPA/CMA Qualified

Any Finance graduate

📌 Senior Executive Bengaluru
🏢 Mancer Consulting Services
📍 Bengaluru