Willingness to travel to client locations.

Key Responsibilities
Install, configure, and commission Laser, Inkjet, Dot Matrix, Thermal, Barcode, Label, and Multifunction Printers (MFPs).
Diagnose and resolve hardware and software issues related to printers and scanners.
Install and configure printer drivers on Windows and network environments.
Configure printers over USB, LAN, Wi-Fi, and Print Server settings.
Troubleshoot print quality issues such as paper jams, toner problems, image defects, and connectivity issues.
Perform preventive maintenance and periodic health checks of printers.
Replace consumables and hardware components including toner, drum, fuser, rollers, formatter board, power supply, etc.
Configure network printing, shared printers, and IP-based printers.
Coordinate with OEMs for warranty support, spare replacement, and escalations.
Maintain inventory of printers, spare parts, and consumables.
Record service calls, prepare maintenance reports, and update ticketing systems.
Ensure adherence to SLA timelines for incident resolution.




Provide technical assistance and user guidance on printer operations.
Support large-scale printer deployments, relocations, and upgrades.
Maintain documentation of installation, configuration, and maintenance activities.

Technical Skills
Valuable knowledge of HP, Canon, Epson, Brother, Ricoh, Kyocera, Xerox, Samsung, Zebra, TVS, and other printer brands.
Understanding of printer architecture and hardware components.
Experience in troubleshooting:
Network Printers
USB Printers
MFP Devices
Thermal & Barcode Printers
Knowledge of:
TCP/IP Networking
DHCP, Static IP Configuration
Windows Operating Systems
Print Servers
Active Directory (basic)
Remote Support Tools
Familiarity with printer firmware upgrades and driver installations.

Preferred Experience
Experience in AMC/FMS projects.
Experience supporting enterprise printer fleets.
Experience working with ticket

📌 Printer Support Engineer Kolkata
🏢 Ultimate Digital Solutions
📍 Kolkata