A Service Advisor is responsible for handling customers who bring their vehicles to the service centre, understanding their concerns, coordinating vehicle repairs, and ensuring customer satisfaction.

Key Responsibilities:
Receive customers and understand their vehicle complaints and service requirements.
Prepare Job Cards with accurate details of the customer's concerns.
Conduct vehicle inspection and note additional repair/service requirements.
Explain the required repairs, service work, estimated cost, and delivery time to customers.
Coordinate with Technicians and Workshop Supervisors to ensure timely completion of jobs.
Obtain customer approval before carrying out additional repair work.
Monitor the progress of vehicles under service and provide updates to customers.
Conduct a final inspection and ensure all requested jobs are completed properly.
Prepare and explain the final invoice to the customer.
Coordinate vehicle delivery and explain the work carried out.




Handle customer complaints and resolve service-related issues professionally.
Follow Maruti Suzuki service standards, processes, and quality guidelines.
Maintain proper records of service history, customer feedback, and job cards.
Follow up with customers after service to obtain feedback and improve customer satisfaction.
Achieve assigned targets related to labour, parts, customer satisfaction, service retention, and revenue.
Promote appropriate service packages, accessories, and value-added services to customers.

Required Skills:
Positive communication and customer-handling skills
Basic automobile/vehicle technical knowledge
Valuable knowledge of service processes and job cards
Problem-solving ability
Team coordination skills
Computer and billing/software knowledge
Ability to work under targets and deadlines
Customer-focused attitude

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Service Advisor Kozhikode
🏢 Bimal Auto Agency India
📍 Kozhikode