Role & responsibilities:
Establish and maintain positive relationship with clients on ongoing basis
Ensure resolution of queries related to Hospital empanelment, Claim Processing, Enrolment and all other life cycle activities of claims.
Hospital empanelment Compare the network with other insurers and create a priority listing for phase wise empanelment. Review the insurer wish list for upcoming market (business projections) and / or sales grievances from a particular territory
Share the priority list with the provider team to ensure empanelment Ensure adherence to timelines in terms of empanelment
Roll out wellness programs for corporates and ensure smooth implementation of the same
Connect with the wellness team to monitor the effectiveness of the program in terms of utilization, participation and growth. Review the data with corporates on a quarterly basis and review further action for better utilization of the program by corporate employees
Coordinate with the corporate communication team for mailers pertaining to various initiatives and updates (eg: Covid related information) and ensure customers are well updated




Discuss challenges with respect to empanelment with the customer and suggest recommendations which ensures that customer requirement are met and the upcoming market service
All SLAs to be reviewed with the insurer HO and corporates to ensure no loss of business/revenue- this includes renewals and recent business.
Internal reviews with Medi Assist Functional Heads of different functions, to ensure smooth service delivery, process improvements and SLA adherence.
Daily reviews on outstanding claims with the customer and within the team.
Connect with insurers to ensure the exception approvals (claims processing) are in place.
Review the dashboards prepared by the team members and ensure the same is shared with the customer.

Preferred candidate profile
Any Graduate.
10+ years of experience in Servicing industry/General Insurance/Brokers/ TPA sectors.
Excellent Client Management skills.
Clearance of outstanding claims.
Enhanced customer service/satisfaction.
Building long term relationship with insurer and broker.

📌 Senior Manager Or Manager Key Account Management Bengaluru
🏢 Medi Assist
📍 Bengaluru