Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Linux Operations
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires managing support activities remotely and onsite, adhering to established operational procedures. The practitioner serves as the main point of contact for users and clients,



carefully diagnosing technical issues and providing timely, effective solutions. Ensuring the stability of services and maintaining high-quality support throughout the day are key aspects of this position, which demands a proactive and responsive approach to infrastructure challenges.

Roles & Responsibilities:
Provide L3 support for Linux RHEL/SUSE servers across Azure, AWS, and VMware platforms, including administration, troubleshooting, patching, upgrades, and performance tuning.
Configure and support high-availability clusters, disaster recovery, backup, replication, and business continuity solutions across cloud and VMware environments.
Administer Azure infrastructure including IaaS, PaaS, ARM, Azure Site Recovery, networking, storage, security, and platform operations.
Administer AWS and VMware infrastructure including compute, storage, networking, monitoring, security, vSphere, vCenter, ESXi,

📌 Infra Tech Support Practitioner (Hyderabad)
🏢 Accenture
📍 Hyderabad