Company Description
Agent – Mail Operations (2+ Years Experience)
Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
Job Description
Key Responsibilities:
Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
Adhere to SLAs, quality benchmarks,



and compliance standards in a 24x7 operational environment
Collaborate with internal teams and external vendors for issue resolution and trend tracking
Qualifications
Required Skills & Qualifications:
2+ years of experience in email operations, Trust & Safety, or SOC environments
Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
Hands-on experience with Splunk for log analysis
Strong analytical, investigative, and problem-solving skills
Ability to work in shifts within a 24x7 workplace
Additional Information
All your information will be kept confidential according to EEO guidelines.

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