: 1. Shortlist, onboard and certify Partner or Technician 2. Ensure availability and manage upgrades or terminations 3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs 4.
Deliver hands-on field training through OJTs 5. Track KPIs and performance metrics of partners and technicians 6. Take corrective actions based on evaluation outcomes 7. Guide and support issue resolution within TAT to ensure customer, satisfaction 8.
Conduct audits, inventory reconciliation and FTTx device inspections 9. Handle walk-in customer interactions, device repairs and swaps, CRM, entries, and software upgrades 10. Train and support extended service points,11.
Travel to touchpoints as per requirement 12. Handle complaint management, out-calling, and coaching Jio, Associates as per need Skills and Competencies: 1.
Customer
Focus 2. Communication skills 3.
Problem
Solving skills 4. Handset repair skills 5. Knowledge of spares operations 6. Knowledge of CRM Systems 7. Technical knowledge and field team management skills