We’re Hiring: Student Success Coordinator (SSC) | Gurugram (In office)
UniHawk is looking for a highly organised and service-oriented Student Success Coordinator to join our Test Prep & Tutoring team. This is a coordination-focused role (not teaching or sales) supporting students preparing for global exams and academic programs.We are looking for someone who can speak English fluently, with excellent communication skills and solid attention to detail.
About the Role The SSC is the operational backbone of the department, ensuring students are smoothly onboarded, properly scheduled, and supported from enrolment through course completion.
Key Responsibilities:
Onboard newly enrolled students and set up records on Zoho and internal systems
Coordinate session schedules between students, parents, and tutors across GCC and India time zones
Monitor attendance, send reminders, and follow up on no-shows
Respond to parent and student queries professionally and within SLA timelines
Maintain accurate student records, scheduling calendars, and progress updates
Support Heads of Academics with operational coordination tasks
Requirements:
Minimum 2 years of experience in customer service, coordination, student services, BPO, hospitality, or education
Bachelor’s degree in any discipline
Fluent in Hindi and English
Proficient in Google Workspace; comfortable learning platforms like Zoho
Solid organisational skills and ability to manage multiple student records simultaneously
Currently based in the Gurugram/Delhi