Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune

Location Flexibility: Multiple Locations Globally

Req Id: 12233

Posting Start Date: 9/10/26

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DEM (Digital Experience Management) Analyst

Key Responsibilities:

The DEM Analyst is responsible for proactively analysing the digital experience of end users and identifying potential areas for improvement within End User Experience Management technologies, such as Nexthink, Lakeside Systrack, and Aternity, as part of the End User Analytics Services that Fujitsu provides to our customers.
As the DEM Analyst,



you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues that are causing drops in digital experience and recommendations for improvement areas.
You will also conduct deeper investigations with support from relevant resolver groups, utilizing the DEM tool and other key service performance data, such as ticket analysis, to understand the breadth and impact of the issue.
You will oversee the implementation of any current requirements from improvement recommendations and are responsible for reporting the status and benefits of these improvements.
Continuous learning is an important part of this role and you will be expected to participate in learning sessions and reading facilitated by our vendor partners or the Centre of Excellence (aka DEM Dojo) use cases and best practices.
It is expected that the role owner will have a close relationship with the Digital Advisor and

📌 DEM_Technical Services Engineer (India)
🏢 Fujitsu
📍 India