:

- 4-8 years of experience in a help desk analyst, internal IT support, desktop support, or similar technical support role.

- Hands-on L2 support experience with the ability to triage, troubleshoot, escalate, and follow through without heavy oversight.

- Strong working knowledge of the Microsoft 365 suite, including Outlook, Teams, SharePoint, OneDrive, and Office applications.

- Working knowledge of Microsoft security concepts, access controls, permissions, MFA, endpoint hygiene, and secure support practices.

- Comfortable supporting device / asset-related processes and maintaining accurate support documentation.

- Solid written and verbal communication skills, especially when supporting users remotely.

- Self-motivated, organized, and able to manage competing tickets or requests with good judgment.

- Comfortable working with a global,



distributed team and supporting users across multiple locations.

Preferred Experience

- Prior experience supporting security-related requests, access reviews, endpoint compliance, or security tooling.

- Familiarity with Microsoft Defender, Entra ID, Intune, Exchange admin concepts, or related Microsoft admin portals.

- Experience with asset management tools, inventory tracking, device provisioning, or device return processes.

- Exposure to Dynamics 365 Customer Service, ticketing systems, or other help desk platforms.

- Basic PowerShell or scripting familiarity is a plus but not required.

📌 Internal Support Engineer (Pune)
🏢 Cyclotron
📍 Pune