Key Responsibilities
Guest Services: Greet guests warmly, manage check-in/check-out, assign rooms, and issue keys.
Reservations & Billing: Handle phone/online reservations, update bookings, and process payments/billing accurately.
Problem Resolution: Address guest complaints and special requests promptly to ensure a high level of service.
Departmental Coordination: Liaise with housekeeping to ensure rooms are ready and with maintenance for repairs.
Administrative Duties: Maintain guest records, manage cash handling, and keep the reception area organized.

Required Skills and Qualifications
Experience: Previous experience in hospitality, front desk, or customer service.
Communication: Excellent verbal and written communication skills.




Technical Skills: Proficiency in Hotel Property Management Systems (PMS) and Microsoft Office.
Soft Skills: Robust interpersonal skills, problem-solving abilities, and the capability to work under pressure.
Key Performance Metrics:
Guest satisfaction scores (CSAT).
Check-in/check-out speed and accuracy.
Upselling revenue (e.g., room upgrades).
Handling of guest complaints.

Job Types: Full time, Permanent

Pay: ₹9,247.14 - ₹26,728.79 per month

Work Location: In person

📌 Front Office Executive Mysuru
🏢 MYSORE ELITE GROUPS
📍 Mysuru