We are looking for a Female Telecaller - Jewellery who will be responsible for regular follow-ups with jewellery manufacturers and vendors regarding company stock orders and customer-specific orders.

The role requires strong communication skills, coordination ability, problem-solving mindset, and intellectual.

Key Responsibilities:
Manufacturer & Vendor Coordination
Follow up with jewellery manufacturers for:
Order confirmation
Production status
Design approvals
Stone setting status
Polishing and finishing updates
Dispatch and delivery timelines
Maintain continuous communication until order completion.

Order Tracking & Updates
Track own-stock jewellery orders and customer orders separately.
Update internal teams regarding:
Expected delivery dates
Delays or production issues
Dispatch details
Ensure timely execution as per committed timelines.

Customer Order Follow-ups
Coordinate with manufacturers for priority and urgent customer orders.
Ensure accuracy in:
Design reference
Weight tolerance
Stone specifications
Gold purity




Escalate delays proactively to seniors.

Problem Solving & Coordination
Handle manufacturer-side issues such as:
Production delays
Design mismatch
Weight variance
Stone availability problems
Identify solutions through negotiation and coordination.
Maintain skilled communication even in pressure situations.

Documentation & Reporting
Maintain daily records of:
Orders placed
Pending orders
Dispatch status
Completed deliveries
Prepare follow-up reports and share status updates with management.

Internal Team Coordination
Coordinate with:
Purchase team
Sales team
Accounts department
QC team
Ensure smooth handover once jewellery is received.

Required Skills & Competencies:
Communication & Soft Skills
Excellent verbal communication (Hindi & basic English mandatory)
Polite, confident, and skilled phone etiquette
Solid negotiation and persuasion sk

📌 Female Telecaller Ina Colony
🏢 Prem Kumar Jewellers
📍 INA Colony