– Telecaller

Department: Sales / Customer Support

Location: Bhiwandi, Maharashtra

Employment Type: Full time

Job Summary

We are looking for a confident and enthusiastic Telecaller to handle customer calls, follow up with leads, understand customer requirements, and support the sales team in generating business opportunities.

Key Responsibilities
Make outbound calls to prospective and existing customers.
Follow up on leads, enquiries, and quotations.
Understand customer requirements and provide basic product information.
Maintain regular follow-up with customers through calls and WhatsApp.
Coordinate with the Sales team for customer enquiries and appointments.
Maintain daily call records and update lead status.
Achieve daily/weekly calling and follow-up targets.
Handle customer queries professionally and ensure timely responses.
Generate and maintain a database of prospective customers.
Share customer feedback and market information with the reporting manager.





Requirements
12th Pass / Graduate preferred.
Positive communication and interpersonal skills.
Comfortable speaking on the phone with customers.
Basic knowledge of MS Excel and WhatsApp.
Positive attitude and willingness to learn.
Fresher candidates can also apply.
Prior experience in telecalling, customer service, or sales will be an advantage.

Key Skills
Valuable verbal communication
Customer handling
Follow-up skills
Lead management
Basic computer knowledge
Target-oriented approach
Teamwork and coordination

Key Performance Indicators (KPIs)
Number of calls made
Lead follow-up and conversion
Customer response rate
Appointments/enquiries generated
Daily call report accuracy
Achievement of assigned targets

Work Location: In person

📌 Tele Calling Executive Bhiwandi (India)
🏢 Kuche7
📍 India