Position: Technical Chat Support Executive

Experience: Fresher to 1 year

Location: Katargam, Surat ( Only surat candidate can apply )

Employment Type: Full time - Work from Office

About the Role

We are looking for a Technical Chat Support Executive to assist customers via online chat and provide solutions to technical queries. The role requires positive communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities
Handle customer queries through live chat, email, or ticketing system.
Provide step-by-step technical guidance to resolve issues related to products/services.
Escalate unresolved issues to the appropriate team.
Maintain accurate records of customer interactions.
Ensure timely responses while maintaining high customer satisfaction.
Stay updated on product features, updates, and troubleshooting methods.





Required Skills
Good written and Speaking english communication skills.
Basic technical knowledge (computers, internet, mobile apps, troubleshooting).
Ability to multitask and work under pressure.
Customer-centric attitude with problem-solving mindset.
Willingness to learn and adapt quickly.

Qualifications
Graduate in any BCA, BSC.IT stream.
Only Freshers can apply (training will be provided).
Basic computer literacy is required.

Job Types: Full-time, Fresher Pay: ₹11,000.00 - ₹17,000.00 per month

Perks
Paid sick time
Paid time off
Provident Fund

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Technical Chat Support Executive Surat
🏢 cirkle studio
📍 Surat