Role & responsibilities

Hiring For IT Infra-Structure Engineer

Job Responsibilities:-

A. Process Governance
Own and govern Infrastructure & Operations processes across all technology towers.
Standardize operational procedures globally.
Ensure adherence to ITIL, ISO 27001 and internal governance standards.
Conduct regular process maturity assessments.
Maintain process documentation, SOPs, RACI matrices and governance artifacts.

B. IT Service Management
Drive continual improvement of Incident Management, Major Incident Management, Problem Management,

Change Enablement, Request Fulfillment, Service Asset & Configuration Management (CMDB), Knowledge Management, Event Management, Service Level Management, and Availability & Capacity Management.
Partner with Service Desk and Infrastructure teams to improve process efficiency and customer experience.

C. Operational Excellence
Identify bottleneck processes and eliminate operational inefficiencies.
Lead Lean, Kaizen and Six Sigma initiatives.




Standardize service delivery across regions.
Improve operational maturity through governance and automation.
Establish operational playbooks and best practices.
Identify and drive process simplification through automation.
Improve End User Experience, NPS score and reduce CAPA.

F. Governance & Compliance
Drive operational governance forums.
Ensure audit readiness and track compliance actions.
Support ISO audits.
Manage operational risks and ensure policy adherence.

G. Vendor & Partner Governance
Monitor partner performance.
Review SLA/KPI adherence.
Conduct operational reviews.
Track service improvement plans.
Govern contractual obligations.

H. Continual Service Improvement (CSI)
Lead CSI initiatives by maintaining an improvement backlog, measuring realized business value and tracking process maturity improvements.

📌 Urgent Opening For It Infrastructure Manager Pune Mumbai
🏢 Team Computers
📍 Mumbai