Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
We are looking for a Desktop Support Engineer (L1) to provide first-level technical support to end users, ensuring timely resolution of hardware, software, desktop, and mobile-related issues while maintaining high service quality and SLA compliance.

Essential Job Functions:
Provide L1 support for desktops, laptops, printers, peripherals, and mobile devices
Handle incidents and service requests related to hardware, OS, applications, email, internet, and business tools




Perform troubleshooting to fix the issues (using SOPs and step-by-step diagnostics)
Install, configure, and provision laptops, desktops, mobile devices, and BYOD
Support OS and application installation on recent and replacement systems
Log, track, and update tickets accurately in the ticketing system
Escalate unresolved issues to L2/L3 teams with proper documentation
Deliver priority support for VIP users
Assist with Windows client patching and basic application support
Maintain IT asset records in CMDB / SharePoint and support IMAC activities
Replace faulty Laptop hardware components and support asset audits

Qualifications:

Required Skills
Robust knowledge of Windows OS, desktop/laptop hardware, and peripherals
Experience with mobile device and BYOD support
Basic understanding of networking, email systems, and enterprise applications
Familiarity with ITSM tools, ticketing systems, and ITIL processes
Positive communica

📌 Desktop Support Engineer – Mumbai
🏢 VARITE
📍 Mumbai