Role & responsibilities

Public Relations & Brand Management
Develop and implement public relations strategies to enhance the hospital's reputation and visibility.
Build and maintain solid relationships with patients, media representatives, community leaders, and external stakeholders.
Coordinate promotional activities, awareness campaigns, and community outreach programs.

Patient Grievance Management
Lead the Patient Grievance Cell and ensure prompt resolution of patient complaints and concerns.
Monitor patient feedback, satisfaction surveys, and grievance trends.

Telecalling & Patient Coordination
Supervise and monitor the Telecalling Team for appointment bookings, patient follow-ups, and service promotion.
Ensure achievement of patient engagement and conversion targets.
Monitor call quality, patient feedback, and telecalling performance metrics.

OPD Operations Coordination
Oversee the functioning of OPD Coordinators and front-office patient flow management.
Ensure smooth scheduling and coordination of patient appointments.
Monitor patient waiting times and service efficiency.





Consultant Coordination & Scheduling
Manage consultant rosters, OPD schedules, leave records, and availability.
Coordinate with consultants regarding appointments, procedures, camps, and hospital events.
Ensure timely communication of schedule changes to relevant departments.

Event & Community Outreach Management
Plan and execute health camps, awareness programs, conferences, seminars, and hospital events.
Coordinate logistics, vendor management, venue arrangements, and event promotion.
Ensure successful execution of events within budget and timelines.
Maintain relationships with community organizations and corporate partners.

Communication Management
Develop and implement internal and external communication strategies.
Manage hospital newsletters, brochures, patient education materials, and social media communication.
Ensure consistency in branding and messaging across all platforms.
Coordinate communication between management, consultants, departments, and patients.

📌 Walk In Manager Prpg Public Relations & Public Grievance New Delhi
🏢 NKS HOSPITAL
📍 New Delhi