Hi,

We are looking for a Customer Support Executive to assist customers with inquiries, resolve issues, and deliver a positive customer experience. The ideal candidate should have solid communication, problem-solving, and interpersonal skills.

Salary - 20000 in Hand

Nepali Candidates

Key Responsibilities:
Respond to customer inquiries through phone, email, chat, and support tickets.
Understand customer concerns and provide accurate, timely solutions.
Handle complaints professionally and ensure customer satisfaction.
Provide information about company products, services, policies, and processes.
Troubleshoot basic product or service-related issues.
Record customer interactions and resolutions accurately in the CRM/helpdesk system.
Escalate complex or unresolved issues to the appropriate team.
Follow up with customers to ensure their concerns have been resolved.




Coordinate with internal teams such as Sales, Operations, Technical Support, and Finance when required.
Identify recurring customer issues and share feedback with relevant teams.
Meet service standards such as response time, resolution time, and customer satisfaction targets.

Required Skills:
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Customer-focused and skilled attitude.
Patience and ability to handle difficult customer situations.
Positive computer and data-entry skills.
Ability to multitask and manage multiple customer requests.
Familiarity with CRM/helpdesk software is an advantage.

📌 Walk In Mega Hiring : Customer Support : Nepali Candidates : Fresher : Apply Lucknow
🏢 Outpace Consulting Services
📍 Lucknow