Position: Process Trainer BPO / Call Center

Job Location: Chennai

Experience: 26 Years

Industry: BPO / Call Center / Customer Service

Job Responsibilities
Conduct recent hire training, process training, refresher training and upskilling programs.
Deliver training on process, product, customer handling, communication and soft skills.
Prepare and update training modules, SOPs, assessments and training materials.
Conduct TNI (Training Needs Identification) based on performance and quality gaps.
Monitor training effectiveness through assessments, nesting support and performance tracking.
Coordinate with Operations, Quality and HR teams to identify training requirements.
Provide feedback and coaching to improve CSAT, Quality, AHT, FCR and productivity.
Maintain training MIS, attendance, assessment scores and performance reports.
Handle floor training, classroom training and virtual training as required.





Candidate Profile
2–6 years of experience in BPO / Call Center / Customer Service Training.
Prior experience as a Process Trainer / Voice & Soft Skills Trainer / BPO Trainer.
Strong communication, presentation and facilitation skills.
Valuable understanding of BPO operations, quality metrics and customer service KPIs.
Should be comfortable handling classroom and virtual training sessions.
Valuable knowledge of MS Office / Excel / PowerPoint.
Ability to engage, motivate and coach large batches of employees.

BPO Trainer | Process Trainer | Call Center Trainer | Customer Service Trainer | Voice Process Trainer | Soft Skills Trainer | Training & Development | BPO | Customer Service | Quality | CSAT | AHT | FCR | TNI | Nesting

📌 Walk In Process Trainer Chennai
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📍 Chennai