Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence.

Our Shared

Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.

Purpose of the role

This role is responsible for providing effective HR Operations support with a strong focus on Provident Fund related employee services. The incumbent will manage end-to-end PF employee queries, coordinate with employees and the VPD team for resolution, and support transactions such as Joint Declaration submissions, PF withdrawals, and other PF-related requests. The role will also support PF-related projects, ensure timely closure of cases within defined TATs, maintain accurate records, and provide support for ad-hoc HR Operations activities and routine employee data maintenance.

KEY ACCOUNTABILITIES

Provident Fund Operations and Compliance Support

- Ensure that PF data is shared with MPT for PF challan processing by HR SPOC.
- Support execution of retiral processes including Provident Fund, Gratuity, and related employee transactions.
- Support front-end PF audit activities in coordination with the PF Auditor and VPD.
- Maintain accurate records, trackers, and status updates for PF cases, submissions, audits, and related operational activities.

Projects and Process Coordination

- Support ongoing PF related projects and specific HR Operations initiatives through coordination, documentation, data collation, follow-up, and execution support.
- Support vendor coordination and invoicing related activities,



including follow-up on documentation, approvals, and tracker maintenance for timely closure.
- Prepare and maintain project trackers, MIS, and status updates for operational reviews and follow-up actions.
- Contribute to process documentation, SOP updates, and continuous improvement initiatives to strengthen turnaround time and operational discipline.

HR Operations Administrative Support

- Support ad-hoc and miscellaneous HR Operations activities including employee data updates such as birthday and anniversary records for auto mailers and other routine data maintenance tasks.
- Provide support for HR Operations process documentation, coordination activities, and routine operational maintenance as needed.

MINIMUM QUALIFICATIONS

- Full time graduation from an accredited university.
- 2 to 4 years of relevant experience in HR Operations, employee services, or HR shared services/helpdesk workplace.
- Strong working knowledge of Provident Fund processes and employee query resolution.
- Hands-on experience in supporting PF transactions such as withdrawals, transfers, declarations, or related documentation.
- Ability to manage multiple employee queries simultaneously and deliver resolutions within defined TATs while maintaining service quality.
- Good understanding of end-to-end HR Operations processes and process documentation.
- Proficiency in Excel and ability to manage data accurately through trackers and reports.
- Strong attention to detail, agility, and adaptability to changing priorities.
- Ability to comprehend issues quickly, coordinate with stakeholders, and navigate ambiguity effectively.

PREFERRED QUALIFICATIONS

- Experience of working on PF related cases with internal teams, consultants, or external stakeholders.
- Exposure to PF office coordination in Mumbai will be an advantage.
- Experience working with HR technologies; Workday knowledge preferred.
- Prior experience supporting HR projects, service delivery, or case management operations.

📌 Human Resource Associate (Mumbai)
🏢 General Mills
📍 Mumbai