Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
We are seeking a highly skilled Operations Services Specialist with strong expertise in Zscaler (ZIA/ZPA) to support and manage enterprise mobility and remote access platforms.
The role focuses on ensuring availability, security, and performance of Zscaler services while supporting enterprise-scale settings.

Essential Job Functions:
Provide L2/L3 support for Zscaler ZIA and ZPA platforms in enterprise environments
Monitor, troubleshoot, and resolve service incidents, degradations, and outages




Configure and manage Zscaler policies (web filtering, traffic forwarding, access control)
Manage secure remote access and VPN integrations using Zscaler
Perform root cause analysis (RCA) and implement preventive measures
Coordinate with vendors and engineering teams for escalations and issue resolution
Support disaster recovery (DR) activities and major incident management
Ensure service availability, performance, and capacity planning
Provide technical support for Intune, MobileIron, and endpoint platforms (Windows, iOS, Android)
Support access management as per enterprise security policies (CISO guidelines)

Qualifications:

Required Skills & Experience
Solid hands-on experience with Zscaler ZIA and ZPA (mandatory)
Positive experience in VPN, remote access technologies, and IPsec
Knowledge of Microsoft Intune and Windows Autopilot
Experience supporting Windows, iOS, and Android devices
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📌 Operations Services Specialist Pune
🏢 VARITE
📍 Pune