About the Role
We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.
This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and quick.

Key Responsibilities
Own the design, configuration, and continuous improvement of theServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
Lead theGitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
Define and maintainchange governance guardrailswithin ServiceNow, including automated approval workflows, evidence capture,



and audit trail generation
Collaborate with the Route to Live and RTL Compliance teams to extend SAR to current change types (e.g., Maintenance > Security Patching)
Advise onchange categorisation, risk assessment, and approval workflowsin alignment with internal change management policy
Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways

Required Skills & Experience
ServiceNow Certified Application Developeraccreditation (mandatory)
Deep hands-on experience with theServiceNow DevOps Change Velocity Module
Proven experience integratingServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
Robust understanding ofGitLab pipelines, CI/CD workflows, and source code m

📌 Senior Servicenow Engineer – Devops Change Velocity Bengaluru (India)
🏢 Accolite Digital India
📍 India