Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
Job Description
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, skilled manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on our services via remote desktop calls if required
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, exact, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Candidate Profile
Excellent communication skills in English/ Hindi, with a neutral accent.
Excellent written communication skills with email etiquettes.
Valuable problem solving and analytical skills
Excellent customer service skills
Should be customer-service oriented.
Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls