Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
E3 – 9 to 12 Years
E2 – 5 to 8 years

L2
Job Summary
The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments.
This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency.
The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational setting.

Key Responsibilities




Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.
Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a solid security posture.
Enhance knowledge management by updating and managing the knowledge base, providing training to recent team members, and coaching analysts to improve team performance.
Monitor and improve customer satisfaction metrics through First Call Resolution initiatives, minimizing case reopens and rejected resolutions while addressing potential security threats.
Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.

Skill Requirements
In-depth knowledge of O365 ad

📌 Collaboration + Copilot Noida
🏢 VARITE
📍 Noida