Position: Front Office Manager

Industry: Hospitality / Luxury Resort

Experience: 5+ Years in Front Office / Hotel Operations

Preferred Background: 4/5-Star Hotels, Luxury Hotels / Premium Resorts

Location: Near Jim Corbett, Uttarakhand

Salary: ₹50,000 – ₹60,000 per month

Benefits: Food & Accommodation provided for outstation candidates

We are looking for an experienced and customer-focused Front Office Manager to oversee the complete Front Office operations of a premium/luxury resort.

Key Responsibilities

- Manage day-to-day Front Office operations, including reception, reservations, check-in/check-out and guest services.

- Lead, supervise, train and motivate the Front Office team to maintain high service standards.
- Ensure excellent guest experience, VIP handling and complaint/service recovery.
- Monitor room inventory, reservations, room allocations and occupancy.
- Handle Opera PMS / hotel PMS and maintain accurate guest profiles, reservations and billing.
- Coordinate closely with Housekeeping, F&B;, Sales and other departments for smooth hotel operations.
- Drive room revenue through upselling, yield management and rate optimization.
- Monitor ADR, occupancy and RevPAR and support revenue-generation initiatives.




- Ensure compliance with hotel SOPs, brand standards, safety and security procedures.
- Conduct regular team briefings, performance monitoring and staff training.
- Handle escalated guest issues professionally and ensure timely resolution.
- Maintain proper documentation, reports and Front Office records.
- Ensure smooth operations during high-occupancy periods, events and VIP arrivals.
- Coordinate with management regarding operational issues, guest feedback and performance.

Candidate Profile

- Minimum 5 years of relevant Front Office / hotel operations experience.

- Candidates from 5-star hotels, luxury resorts or premium properties preferred.
- Robust experience in Front Office operations and team handling.
- Good knowledge of Opera PMS or equivalent hotel PMS.
- Strong guest-handling and complaint-resolution skills.
- Good communication and interpersonal skills.
- Strong leadership, problem-solving and decision-making abilities.
- Candidates willing to relocate to Corbett/Uttarakhand will be preferred.

If anyone is interested they can share their resume at [email protected]

📌 Front Office Manager for Hospitality Sector (Gurugram)
🏢 Pragya Tek Solutions
📍 Gurugram