– Gym Front Desk ExecutivePosition: Front Desk Executive

Department: Front Office / Customer Relations

Location: Akshaya Nagar, Bengaluru

Employment Type: Full-time

About the Role

We are looking for a friendly, energetic, and customer-focused Front Desk Executive to be the face of our gym. The ideal candidate will be responsible for handling walk-in customers, following up with leads, collecting customer feedback, and ensuring a positive member experience.

Key Responsibilities

- Welcome and attend to all walk-in customers, understand their requirements, and provide information about gym memberships, facilities, and services.
- Handle customer enquiries through calls, WhatsApp, and other communication channels.
- Follow up with prospective customers and leads to convert enquiries into memberships.
- Conduct feedback calls with existing and recent members to understand their experience and identify areas for improvement.
- Maintain strong and positive customer relationships and ensure members receive timely assistance.
- Handle customer queries, concerns, and complaints professionally and coordinate with the relevant team for resolution.
- Maintain accurate records of leads, follow-ups, memberships, customer feedback, and daily interactions.
- Coordinate with the sales, fitness, and management teams to ensure a smooth customer experience.




- Assist with membership renewals, upgrades, and other customer-related requirements.
- Ensure the front desk and reception area are organized, welcoming, and professional.
- Support day-to-day front-office operations and other administrative tasks as required.

Requirements

- Excellent communication and interpersonal skills.
- Friendly, approachable, and confident personality.
- Strong customer-service orientation.
- Good follow-up and relationship-management skills.
- Ability to handle multiple customers and tasks efficiently.
- Basic computer skills and familiarity with WhatsApp, email, and customer databases.
- Previous experience in a gym, fitness centre, hospitality, retail, sales, or customer service role is preferred.

Key Skills Customer Relationship Management | Follow-ups | Lead Conversion | Feedback Calls | Walk-in Handling | Communication | Customer Service | Problem Solving | Coordination

Ideal Candidate

Someone who is energetic, well-spoken, proactive, and genuinely enjoys interacting with people. The person should be comfortable making follow-up calls, handling customers face-to-face, and taking ownership of the overall front-desk experience.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Associate (Akshayanagar)
🏢 Stark Fitness Club
📍 Akshayanagar